Post World Cruise Discussions With Princess

These past few days we have engaged in post cruise discussions with Princess Cruises regarding our World Cruise experience, as detailed on the post cruise survey we completed immediately after the cruise.

I talked to a pleasant chap from Corporate Customer Service who thanked both of us for our detailed and balanced feedback of our experiences on the 2015 Sea Princess World Cruise. For us this was a cruise of a lifetime, that we really can’t afford to repeat, at least not for many years. Unfortunately, while we experienced a number of highlights, the condition of the ship was a disgrace.

At the conclusion of our discussions, the customer service agent offered a welcome back bonus of $100. Until this time, I had not discussed, nor considered or expected monetary compensation. Considering the amount paid for a World Cruise, I considered his offer an insult and advised him accordingly. My counter was a percentage of fare paid, which he agreed to discuss with his manager. I also advised that completing any future cruises was contingent on a satisfactory resolution of our World Cruise concerns. We currently had a 28 and a 33 day cruise booked.

Their final offer, which was more reasonable, still fell well short of our expectations. Consequently, we have cancelled both future cruises and will never consider Princess or any of the other Carnival brands for our future cruising needs.

Tomorrow starts the research for a new cruise line, with river cruises and smaller all-inclusive brands the first options that pop into mind.

Andy and Judi’s 2015 World Cruise Summary II

Sea Princess

Welcome to volume II of our 2015 World Cruise summary. Please refer to the volume 1 post for the introduction and how I am structuring the summary. Overall the cruise was a positive experience, so I’ll start with some positives. The areas requiring improvement or those not meeting our expectations will be included in volume 3. Continue reading

Day 101 – At Sea – August 30th, 2015

Pago Pago, American Samoa to Auckland, New Zealand

Our final day at sea before arriving in Auckland tomorrow morning. Judi was very pleased to note the seas flattened out, which eased the passage giving her inner ears an opportunity to settle. This is our last Sunday at sea, so today’s culinary highlight was the final Sunday Brunch, which means no dining room breakfast, as the waiters get a well deserved later start. It was also an opportunity to say our goodbyes to the many New Zealanders departing the ship tomorrow morning.

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Day 99 – At Sea – August 28th, 2015

Pago Pago, American Samoa to Auckland, New Zealand

The second of three days between Pago Pago and Auckland and this will be our last day at the tail end of world time, as at 02:00 tomorrow morning the ship’s clocks will zoom ahead 23 hours. The resultant puts us at Z+12, or the leading edge of world time. Today’s social calendar is well filled, with the guys having a TGIF (Thank goodness it’s Friday) meeting for Happy Hour, followed by cocktails at Fay & Vonnie’s cabin at 18:00 and finally another trip to the Steakhouse for dinner.

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Day 98 – At Sea – August 27th, 2015

Pago Pago, American Samoa to Auckland, New Zealand

Having spent most of the last week heading west across the Pacific, on departing Pago Pago, we headed south. While this is normally good news for us northern hemisphere types, on this side of the equator, it means heading to chillier  climates. After the heat and humidity of the past few days, it was already noticeably cooler down on the Promenade Deck this morning. With respect to weather, the swells and winds have picked up and we continue to rock and roll our way across the Pacific.

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Day 97 – Pago Pago, American Samoa – August 26th, 2015

Pago Pago – 08:00 to 17:00

We originally booked one of the ship tours, but cancelled it last week hoping to find internet ashore. We wanted to Skype with our daughter and grandson again, and I am still waiting to download the new Windows 10, but at 3GB download, don’t want to use our precious remaining satellite time. Nope, no internet available, so we Skyped from aboard, which with most people ashore, actually worked very well. This will probably be our final Skype session, as we will be home in about 10 days.

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Day 96 – At Sea – August 25th, 2015

Bora Bora, French Polynesia to Pago Pago, American Samoa

The second of two sea days between the idyllic Bora Bora and Pago Pago, and wow, what a spectacular day it was. Being worldly travellers and courtesy of tomorrow being a port day, Judi took the liberty of arranging a surprise birthday celebration today, rather than tomorrow. However, based on Sydney time, when we headed for breakfast, it was already the 26th, so it really wasn’t a day early. We also scheduled a guys photo swap afternoon, which of course just happened to coincide with happy hour. Therefore, today was basically spent nibbling and imbibing with some exceptional company.

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Day 94 – Bora Bora Tour – August 23rd, 2015

Our final tender port of the 2015 World Cruise. On entering the lagoon we splashed the anchor, swinging around the pick, a short distance offshore from the main Bora Bora island. Although only a short 2 hours, our tour today was very similar to yesterday, being a scenic drive around the island, with a few stops at points of interest.

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Day 94 – Bora Bora, French Polynesia – August 24th, 2015

Bora Bora – 08:00 to 17:00

After a relatively short jog of about 150 miles through the night we arrived at Bora Bora, another island of French Polynesia. Entering the single narrow channel in the outer barrier reef, we anchored in the bay off the town of Vaitape, commencing tendering operations shortly after 08:00. This morning we completed a two hour circle island tour and with very little on the shore, in the vicinity of the ship, we returned aboard, spending a pleasant quiet afternoon. However, the highlight of the day was spotting the fins of a couple of whales, during the departure. Our 3rd whale sighting.

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